connect every channel

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Our CRM software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while significantly improving customer service outcomes.

Customer Support Automation

Connect Every Channel

Make your customers’ lives easier. Provide consistent experiences from across channel

Multi channel ticketing

Automate ticket capture from traditional sources such as incoming emails, inbound calls, bulk tickets from 3rd party sources, websites etc. as well as, through social media listening.
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Faster & Deeper Connection

Engage with customers on their favorite channels and serve customers faster with automated workflows

Automated workflow

Create basic or advance workflows that can make an incredible difference to customer service. Workflows can help you to automatically interact with your customers
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Easier Deployment

Hundreds of features & functionalities to meet your growing and changing needs. Strong product roadmap.

Minimal Coding

Schedule ticketing workflows, define business rules, create reports & dashboards, build templates, capture customer feedback and much more through drag and drop interface.
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Flexible Deployment

Deploy Anywhere. Deploy on-premise or on cloud of your choice

Cloud or On-Premise

Full deployment flexibility. Support AWS, Azure, Google clouds OR just go on-premise.
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Customer 360 Degree View

Our CRM software comes with a default customer 360-degree view comprising every critical bit of information related to the customer on a single panel, e.g., customer profile, tickets raised with sentiments, products availed, past interactions, and website navigation. This will reduce time-to-find information and have a meaningful conversation with the customer. Customer 360 degree displays information in CRM from the integrated cluster. This 360 degree can also show suggestions and offers to users when integrated with an AI-based suggestions/offers engine.

We help business for better customer experience

LET'S CREATE SOMETHING AWESOME TOGETHER

We design specific winning strategies for every project to meet your goals. With more than 30 years of experience in communication technology, we have subject matter experts that can add values to your business by providing strategy, architecture, implementation to transforming your ideas into reality.

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