Our CRM software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while significantly improving customer service outcomes.
Our CRM software comes with a default customer 360-degree view comprising every critical bit of information related to the customer on a single panel, e.g., customer profile, tickets raised with sentiments, products availed, past interactions, and website navigation. This will reduce time-to-find information and have a meaningful conversation with the customer. Customer 360 degree displays information in CRM from the integrated cluster. This 360 degree can also show suggestions and offers to users when integrated with an AI-based suggestions/offers engine.