Avaya Indonesia

Whether you are in an enterprise, medium, or small business entity, service quality has become the most important aspect in keeping your customer satisfaction and loyalty, at the highest level.

Innovate Without Distruption

Modernize your customer experience. With Avaya, maintain your contact center while incorporating new cloud capabilities like digital channels, AI, workflow automation, and more.

To engage with customers across more touchpoints, you need to innovate. The cloud can deliver what you need, but maybe you aren’t ready for a full-cloud solution. Avaya’s hybrid cloud options let you move at your pace. Start by just adding cloud capabilities to your on-premises platform. Or take a faster path to the cloud with an environment built just for you.

Avaya Indonesia, by Selindo Alpha, provides a new generation of Contact Center System that brings you the flawless customer experience in a fully integrated solution, consists of Customer Telephony Integration (CTI), Interactive Voice Response (IVR), Call Accounting System (CAS), Recording & Monitoring System, Interactive Wallboard, and Fax Server.


On-premises solutions, meet cloud

Deliver an enriched customer experience by adding a cloud-based solution to what you already have—like Avaya Aura or Avaya IP Office—with no need to rip and replace.

Layer on innovations of the Avaya Experience Platform. Let customers connect how they want. Give employees all the tools to meet customers’ needs.

First, could you transition your current on-premises platform to Avaya Enterprise Cloud? You keep your familiar Avaya solution—such as Avaya Aura and Avaya Call Center Elite.  There’s no disruption for customers and no training needed for employees. Next, you can easily make your customer experience easy by adding Avaya Experience Platform capabilities.


Trust the world’s most widely used contact center solution

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite from Avaya Indonesia helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.

About Avaya

Avaya is a leading provider of contact center technology, with a range of solutions that are designed to help businesses provide a seamless, personalized, and efficient customer experience. According to recent statistics, Avaya contact center solutions are used by over 90% of Fortune 100 companies, as well as many small and medium-sized businesses. One of the strengths of Avaya’s contact center technology is its scalability – businesses can easily add or remove agents and resources as needed, making it an ideal solution for companies of all sizes.

One of the most popular features of Avaya’s contact center technology is its ability to provide omnichannel support, allowing businesses to connect with customers across multiple channels, including phone, email, chat, social media, and more. With over 60% of customers using multiple channels to interact with businesses, this feature is increasingly important for companies that want to provide a seamless and convenient experience for their customers. Avaya’s omnichannel support is powered by powerful analytics and reporting tools, enabling businesses to gain deep insights into customer behavior and preferences, and to use this information to improve their operations and increase customer satisfaction. Overall, Avaya contact center technology is an excellent choice for businesses that want to improve their customer support operations and stay ahead of the competition.

Selindo Alpha is an authorized partner of Avaya Indonesia

With more than 30 years of experience, we are dedicated to helping organizations create a competitive advantage by delivering a differentiated customer experience using the technology of Avaya Indonesia