Whether you're a current customer, a prospective client, or simply have a question or concern, we're here to help!
connect every channel
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Our CRM software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while significantly improving customer service outcomes.
Customer Support Automation
Connect Every Channel
Make your customers’ lives easier. Provide consistent experiences from across channel
Multi channel ticketing
Automate ticket capture from traditional sources such as incoming emails, inbound calls, bulk tickets from 3rd party sources, websites etc. as well as, through social media listening.
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Faster & Deeper Connection
Engage with customers on their favorite channels and serve customers faster with automated workflows
Automated workflow
Create basic or advance workflows that can make an incredible difference to customer service. Workflows can help you to automatically interact with your customers
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Easier Deployment
Hundreds of features & functionalities to meet your growing and changing needs. Strong product roadmap.
Minimal Coding
Schedule ticketing workflows, define business rules, create reports & dashboards, build templates, capture customer feedback and much more through drag and drop interface.
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Flexible Deployment
Deploy Anywhere. Deploy on-premise or on cloud of your choice
Cloud or On-Premise
Full deployment flexibility. Support AWS, Azure, Google clouds OR just go on-premise.
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Customer 360 Degree View
Our CRM software comes with a default customer 360-degree view comprising every critical bit of information related to the customer on a single panel, e.g., customer profile, tickets raised with sentiments, products availed, past interactions, and website navigation. This will reduce time-to-find information and have a meaningful conversation with the customer. Customer 360 degree displays information in CRM from the integrated cluster. This 360 degree can also show suggestions and offers to users when integrated with an AI-based suggestions/offers engine.
